Terms of Service

Welcome to the Smyrni Baklava website. By accessing and using this website, you accept and agree to comply with these Terms of Service. If you do not agree with these terms, please do not use the website.

• All orders are subject to product availability

• We reserve the right to refuse or cancel any order

• Prices may change without notice

• Product photos are indicative

• We reserve the right to change product descriptions at any time

• We accept payment by cash, card, or online via Stripe

• For online payments, processing is done through Stripe (PCI DSS compliant)

• The order is considered completed only after payment confirmation

• In case of payment failure, the order will be cancelled

• Delivery is made in the Athens area

• Delivery times are indicative and may vary

• We are not responsible for delays due to third parties (courier services)

• The customer is responsible for providing the correct delivery address

• In case of inability to deliver, the order may be returned

• Due to the nature of the products (fresh food), returns are not accepted except if the product is defective

• In case of defective product, contact us within 24 hours

• We will replace or refund defective products

• Refunds are made in the same payment method

• All website content (texts, images, logos) is property of Smyrni Baklava

• Reproduction, distribution, or use without permission is prohibited

• Customers may use product photos only for personal use

• We collect and process personal data according to our Privacy Policy

• By placing an order, you consent to the processing of your data

• You have the right to delete your data at any time

• We are not liable for damages arising from the use of the website

• We do not guarantee that the website will be continuously available or error-free

• We are not liable for damages arising from delivery delays

• Customers are responsible for the accuracy of information provided

We reserve the right to modify these terms at any time. Changes will be posted on this page with an update to the "Last updated" date.

If you have questions about these terms, contact us:

Email: info@smyrnibaklava.gr

Phone: +30 21 0323 5225